JESSICA KANERVA LTD TERMS OF ENGAGEMENT AND PRIVACY NOTICE
TERMS OF ENGAGEMENT
BETWEEN THE REGISTERED NUTRITIONAL THERAPY PRACTITIONER
(RNTP) AND CLIENT
PART 1
The Nutritional Therapy Descriptor
Nutritional therapy is the application of nutrition and lifestyle medicine sciences in the promotion of health, peak performance and individual care. Registered Nutritional Therapy Practitioners assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional imbalance and help support the body towards maintaining health.
Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach.
Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They frequently work alongside medical professionals and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided.
The Registered Nutritional Therapy Practitioner (RNTP) requests that the Client notes the following:
• The degree of benefit obtainable from nutritional therapy may vary between clients with similar health problems and following a similar nutritional therapy programme.
• Nutrition and lifestyle recommendations will be tailored to support health conditions and/or health concerns identified and agreed between both parties.
• RNTPs are not permitted to diagnose, or claim to treat, medical conditions.
• RNTPs’ recommendations are not a substitute for professional medical advice and/or treatment.
• Your RNTP may recommend food supplements and/or functional testing as part of your nutritional therapy programme and may receive a commission on these products or services.
• Standards of professional practice in nutritional therapy are governed by the Complementary and Natural Healthcare Council (CNHC) Code of Conduct, Ethics and Performance.
• This document only covers the practice of nutritional therapy within this consultation, and your practitioner will make it clear if he or she intends to provide services that are outside the scope of nutritional therapy practice.
The Client understands and agrees to the following:
• I am responsible for contacting my GP about any health concerns.
• If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional recommendations provided by my RNTP. This is necessary because of any possible reaction between medication and the nutritional programme.
• It is important that I tell my RNTP about any medical diagnosis, medication, herbal medicine or food supplements I am taking as this may affect the nutritional programme.
• If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my RNTP promptly for clarification.
• I understand that the recommendations are personal to me and may not be appropriate for others.
• I must contact my RNTP should I wish to continue any specified supplement programme for longer than the originally agreed period, to avoid any potential adverse reactions.
• Recording consultations using any form of electronic media is not allowed without the written permission of both me and my RNTP.
• It is my responsibility to ensure I have a working internet connection for online appointments. If I am unable to connect as scheduled, the appointment is considered a ‘no show’ and charged in full.
Confidentiality and Data Protection
The Registered Nutritional Therapy Practitioner will keep your personal information confidential and secure following the GDPR guidelines for the practice. The RNTP will not share your information with third parties without your consent. However, if the RNTP believes there is a risk of significant harm to yourself or another person, the RNTP may pass the information onto an appropriate authority using the legal basis of vital interest. A separate document with a detailed Privacy and Consent Notice is available for your review here.
PART 2
Payment Terms and Cancellation Policy
Payment Terms
Fees are agreed in advance of the appointments and all packages require a minimum of 50% payment at the time of booking to confirm the package. If the full amount is not paid upfront, the remaining 50% payment is required within 48 hours following the first consultation. Consultation package costs are non-refundable but can be used towards consultations if any appointments need to be changed. All consultation packages are subject to a 12-month time limit from the date of purchase. This is subject to cancellations or changes being made within the cancellation policy time frame.
Payment Methods
Payments can be made via credit or debit card or via bank transfer. Stripe is used for taking payment via credit or debit card. If paying by bank transfer, the details will be sent directly via email.
Cancellation Policy
If you need to cancel or change an appointment, 48 hours’ notice is required. If less than 48 hours’ notice is given, the appointment will still be chargeable.
To get the most out of our time together, please arrive on time for appointments. If you are late, the session cannot always be extended past the original slot.
Support
I want you to feel fully supported every step of this process. It is common to have questions moving forward, and you are always welcome to email me with any questions or concerns you have, however, do note that emails should not be used as a substitute for a consultation and depending upon the nature of the question(s) or concerns, you may be asked to schedule a consultation so we can investigate and discuss the matter more thoroughly either over the phone or online.
While I always endeavour to reply to emails as quickly as possible, I want to make a friendly reminder that my response may not always be immediate. I thank you in advance for your understanding.